Harmony Connect RMS

Harmony Connect RMS is the intelligence layer behind Exicom’s DC fast chargers (e.g., Harmony Direct 2.0 and Gen 1.5). It serves as the central cloud‑based platform—linking chargers, the EV, and backend systems to ensure uninterrupted, high‑efficiency charging

Core Capabilities

Feature	Description
Predictive Maintenance	Monitors key components (contactors, insertion cycles) via AI-driven analytics; anticipates and avoids downtime exicom.in
Real-Time Monitoring	Tracks >50 metrics per charger; supports alarm escalation & remote fault diagnostics
Load & Energy Management	Dynamically allocates power across connectors (Dynamic Load Sharing), optimizes grid usage, and curbs reactive losses by 14–20%
Unified Charger-to-Cloud Flow	Powered by Harmony OS — automates charger → EV → cloud communication, enabling Plug-and-Charge, OCPP, UI config, payment integration

Business Outcomes

Exceptional Uptime (>97%) — ensures stations are almost always available for use exicom.in

Operational Efficiency — reduces maintenance costs and energy waste for higher profitability exicom.in

User Experience — supports multilingual UI, branding, and flexible auth (RFID, QR, mobile)

Architecture & Workflow

Edge Data Collection

Sensors inside chargers feed metrics into Harmony OS.

Local Analytics

Board‑level AI performs anomaly detection to reduce latency.

Cloud Synchronization

Aggregated metrics sync to Harmony Connect RMS for dashboarding.

Remote Control & Alerts

Operators can view status, configure chargers, and troubleshoot issues remotely.

Use Cases & Operators

Charge Point Operators (CPOs) benefit from reduced downtime and optimized power sharing.

Fleet Operators gain centralized insights across multiple chargers—helping manage high-throughput depots efficiently.

Integrators & Utilities can tap RMS analytics to adjust demand response strategies in real time.

Call out : Harmony Connect RMS is Exicom’s AI-powered Remote Monitoring System that delivers over 97% uptime, enabling real-time diagnostics, predictive maintenance, and seamless charger‑to‑cloud operability.