Support
We’re here to provide best-in-class support to keep your energy and charging solutions running whenever you need them
Our services
Consultation
Site evaluation and feasibility report
Help navigating process of grid connection enhancement
Standard warranty
Ground works
Site electrical works
Charger installation
Charger / SPIN app commissioning
Use training
Remote diagnostics
On site corrective maintenance
Software upgrades
App support
Spare parts
Extended warranty
Renewals
Recycling & upcycling
Annual maintenance contracts
Enjoy expert support at all times with our complete service package
Fast onsite response times and always-available spares
Maximum operational uptime with no compromise on security
Proactively address issues with regular maintenance visits
Fully tailor SPA agreements to meet your organization’s needs
Remotely diagnose and resolve issues via online monitoring
Our process
Available across India and expanding internationally, our service network uses rapid remote diagnostics and onsite repair to guarantee a high charger uptime
Charger having an issue
L1 - Customer to try and fix the problem by use of owner manual / troubleshooting manual. Most minor issues are fixed by this process
Charger issue is reported
In case of an unresolved problem - Report your charger issues to us by getting in contact with our customer support team via toll free number (India) or your distributor / service partner (outside India)
Remote debugging
L2 - To respond more rapidly, Exicom Service team (India) or Distributor / Partner (outside India) attempt to run remote diagnostics and debugging on connected chargers and most of the time we will be able to solve your issue
Engineer dispatched to site
L3 - If onsite intervention is needed, we'll send our closest available engineer to assist you in person with required spares as per agreed SLA's
Commercials
Depending upon status of your equipment (under warranty, AMC) and type of maintenance contract, appropriate invoice is generated
Root cause analysis
Once the issue is resolved, we perform a root cause analysis and share learnings between us